Terms of Service
Welcome to Hauz Store! By using our website hauzstore.com, you agree to the following terms and conditions:
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Terms of Use
1. User Account
To make purchases on our website, you need to create an account. You are responsible for providing accurate and up-to-date information during the registration process. Keep your login credentials secure and do not share them with third parties.
2. Products and Services
HowStore offers a variety of products, including Minecraft game items, streaming platforms, and software. Please be aware that we are not affiliated with the companies of the products sold on our website, and any images created by our team do not have copyrights related to these companies.
3. Age Restriction
Our products are intended for a younger audience; however, to make purchases on our website, you must be of legal age. By using the site, you declare that you meet the minimum age required by applicable law to make purchases with us.
<span data-metadata=""><span data-buffer="">4. User Responsibility
You are responsible for ensuring that all information provided during the purchase process is true and accurate. We are not responsible for the misuse of the products purchased on our website.
5. Support
Our support is provided exclusively through our official Discord server. Any attempt at support or contact made through other channels is not recognized by HowStore.
6. Changes to the Terms
We reserve the right to update or modify these Terms of Use at any time. Any changes will be communicated appropriately, and the continued use of the site after modifications implies agreement to the updated terms.
7. Copyright
All content on our website, including texts, Images, and logos, Is the exclusive property of Hauz Store and is protected by copyright laws.
8. Limitation of Liability
Hauz Store is not liable for direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
9. Applicable Law
These Terms of Use will be governed and interpreted in accordance with the laws of Brazil, without regard to its conflict of legal provisions.
By using the How Store website, you fully agree to these Terms of Use.
If you disagree with any part of the terms, we ask that you leave the site.
Last update: 18/07/2023
If you have any questions or concerns about our Terms of Use, please contact us through our official Discord server.
PAYMENT METHODS
Hauz Store offers several secure and convenient payment methods for your convenience. When making a purchase on our website hauzstore.com, you can choose from the following options:
1. Credit Card
We accept major credit card brands, including Visa, MasterCard, Elo, American Express, Diners Club, Hipercard, among others. Credit card payments are available through various payment platforms, with fees that may vary depending on the chosen platform. Hauz Store does not store users’ sensitive credit card information.
2. Boleto Bancário
We offer the option of payment through Boleto Bancário, which allows for cash payments. The boleto may take up to 3 business days to clear.
3. PIX
We offer PIX as a fast and convenient payment alternative. PIX allows for immediate transfer of funds, providing quicker order confirmation
4. Mercado Pago
If you have available balance in your Mercado Pago account, you can use it to make purchases with us.
5. Paypal
We accept payments via Paypal, allowing you to make secure transactions using your Paypal account.
6. Stripe
Stripe is an additional payment option that offers security and ease of use.
7. Cryptocurrencies
We accept payments in Bitcoin, Litecoin, and Ethereum. These transactions are processed securely through cryptocurrency payment platforms.
8. Wechat Pay
Customers with a Wechat Pay account can use this option for payment in our store.
9. Alipay
We accept payments through Allpay to meet our customers’ needs.
When using our payment methods, the user is responsible for providing accurate and truthful information during the payment process. Any attempt to use false or fraudulent information will be treated in accordance with applicable laws.
All financial transactions are intermediated by reputable financial institutions, ensuring the security of your data and the protection of personal information. Hauz Store does not store users’ sensitive credit card Information.
It is important to note that specific details about Installment fees and other information related to each payment method can be consulted directly on the chosen payment platforms.
At any time, you can contact us through our official Discord server to clarify any questions related to payment methods
REFUND POLICY
At HowStore, we always aim to provide a positive experience for our customers. Our refund policy is designed to ensure satisfaction with your purchase. Below are the details of our refund policy:
1. Full refund for Products with Exchange Available
Products that are eligible for exchange and do not function correctly may be eligible for a full refund. This information is specified in the description of each product. If the purchased product falls under this category, the customer has the right to request a full refund of the pald
amount.
2. Timeframe for Refund Request
According to Brazilian law, the customer has up to 9 business days after the product delivery to request a refund or exchange. The refund request must be made exclusively through the official Discord server of Hauz Store, using the available support tickets. The store’s team will review the request within 3 business days and will initially offer the option of exchange, if applicable. If necessary, the refund will be processed according to the terms of this policy.
3. Exclusion of Refunds in Cases of Terms of Use Violation
HowStore reserves the right to refuse refunds for customers who violate the terms of use of the products purchased on our website or Discord server. For example, if the customer violates the rules of use of the sold products, the refund will not be granted. It is essential for the customer to read and respect the terms of use of each product before making the purchase.
4. Communication of Decision and Refund Procedures
The HowStore team will communicate the decision regarding the refund request through the Discord ticket system. If the refund is approved, the amount will be refunded to the customer using the same payment method used in the original purchase. The timeframe for the refund to be processed will depend on the policies of the payment platform used by the customer.
5. Final Considerations
HowStore is committed to carefully reviewing each refund request and acting in accordance with the terms of this policy. Our team is available to clarify any doubts related to the refund process. However, it is the customer’s responsibility to ensure that all information provided during the purchase and refund request process is accurate and truthful.
WARRANTY
At HowStore, we comply with Brazilian laws and aim to ensure the quality and proper functioning of our digital products. Our warranty policy is in accordance with applicable laws and aims to ensure our customers’ satisfaction. Below are the details of our warranty policy:
1. Warranty Period
The warranty period for products sold at HowStore follows applicable Brazilian laws. If the purchased product presents any defect or Irregularity within the warranty period, the customer has the right to activate the warranty to obtain the appropriate solution.
2. Conditions for Warranty Application
Our warranty applies only in cases of defects or irregularities that affect the proper functioning of the digital product. As the products sold are digital, we do not cover damages resulting from transportation. If the product does not meet the advertised specifications or presents technical problems, the customer can activate the warranty.
3. Process to Activate the Warranty
To activate the warranty, the customer must contact us exclusively through our official Discord server. Simply open a ticket and talk to our support team. The analysis of the warranty request will be conducted within 3 business days from the date of ticket opening.
4. Exceptions or Restrictions
Some situations may be excluded from the warranty, such as damages caused by misuse of the product, violation of terms of use, or unauthorized modifications. these cases, the warranty will not apply. It is important for the customer to correctly follow the product’s instructions for use and respect the established terms of use.
5. Replacement or Repair
If the purchased product is within the warranty period and is considered defective or irregular, we will proceed with the replacement for an identical product. If replacement is not possible, we will proceed
with the repair of the product, if applicable.
FINAL CONSIDERATIONS
We thank you for choosing Hauz Store as your option for acquiring digital products. We want to ensure that your experience on our website is the best possible. Before concluding, we would like to share some final considerations:
1. Responsible Use of Products
It is important to emphasize that all digital products purchased on our store should be used in accordance with the policies, terms of use, and rules established by the respective developers and companies. Misuse or violation of the terms of use of the products may result in legal consequences or restrictions to access services.
2. Contact and Support
If you have any questions, issues, or need support, our team is available to help. Use Hauz Store’s official Discord server to open support tickets, and we will be happy to assist you.
3. Data Protection and Privacy
At HowStore, we take the protection of data and the privacy of our customers seriously. All personal information provided by you is treated with confidentiality and in accordance with our Privacy Policy.
4. Updates to the Terms of Service
Periodically, we may update our Terms of Service to reflect changes in our business practices or to comply with current laws and regulations. We recommend that you periodically check this page to be aware of any updates.
5. Legal Review
It is important to note that the Terms of Service presented here are for informational purposes and do not constitute official legal advice. If you have any doubts about any aspect of our Terms of Service or any legal issue, we recommend that you consult a legal professional.
By proceeding with the use of our services, you agree and accept the Terms of Service presented here.
We appreciate your trust in our work and are always striving to improve our services to serve you in the best possible way.
